Goldbets' Privacy Policy — Your information is safe with us

This Privacy Policy Goldbets Applies to the (goldbets.org) website, mobile app, and all associated services. Goldbets is an internationally licensed online gaming platform serving players in Bangladesh and other countries.

By using our platform, you are considered to have accepted this Privacy Policy. If you do not agree with this policy, please refrain from using our platform.

In this Privacy Policy, "personal information" refers to any information that can directly or indirectly identify you — such as your name, email address, phone number, payment details, and similar data.

Goldbets collects your information in several ways. Below is a detailed explanation of the types of data we collect:

We only collect information that is necessary to deliver our services and meet our legal obligations. No unnecessary data is collected.

Goldbets uses your information for the following purposes. Each purpose is clearly defined and lawful:

• Account creation and management: To create your profile, verify your login, and keep your account secure.
• Identity Verification (KYC): To verify identity in compliance with international gaming regulations and Anti-Money Laundering (AML) laws.
• Payment Processing: Deposits are accepted and winnings are securely transferred to your account.
• Customer Support: To handle your queries and resolve issues, and to maintain a history of your support interactions.
• Fraud Prevention: Detecting suspicious activity and ensuring the security of the platform.
• Responsible Gaming: To identify problem gambling patterns and enforce self-exclusion features.
• Notifications & Promotions: Keeping you informed about new offers, bonuses, and important updates (with your consent only).
• Legal obligation: Complying with regulatory directives and providing information when required by law.

Goldbets employs state-of-the-art technology to protect your information. Our full security infrastructure is detailed below:

• 256-bit SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• AES-256 Data Encryption: All sensitive data stored on our servers is kept in an encrypted state.
• Two-Factor Authentication (2FA): An additional layer of security for account access.
• Firewall & DDoS Protection: Servers are protected against cyber attacks.
• Regular Security Audits: Independent third-party teams conduct regular audits of our systems.
• Restricted Access Policy: Only authorized personnel can access your information.

Data Retention Period: For as long as your account remains active, and following account closure, for a maximum period as required by legal obligations 5 Years data may be retained for up to.

Goldbets never sells your information. However, in certain limited circumstances, data may be shared with our trusted partners:

We have strict data protection agreements with all third parties. They may only use your information for specified purposes and are prohibited from sharing it elsewhere.

Goldbets uses cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored in your browser.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly. These cookies cannot be disabled.
• Functional cookies: To remember your preferences, such as language settings and login state.
• Analytics Cookies: Used to collect website usage statistics (Google Analytics). These can be disabled.
• Security Cookies: To detect and prevent fraudulent activity.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some website features.

As a Goldbets user, you have the following rights over your personal information. To exercise any of these rights, please contact our support team:

Goldbets is strictly intended for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

Age verification is built into the registration process. If we become aware that a minor has registered on our platform, their account will be closed immediately and all collected data will be deleted.

Goldbets may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• You will be notified at your registered email address of any significant changes.
• A notice will be displayed on the platform.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

For any questions about this Privacy Policy, to exercise your rights over your data, or to submit a complaint, please contact us:

• Email: [email protected]
• Live Chat: Click the chat button at the bottom right of the platform.
• Response Time: Responses are typically provided within 24 hours.

We may need to verify your identity before processing your request, to confirm that the request is genuinely coming from you.